Go to Top

Blog Archives

Tag Archives: people management

People Management – Dealing with “Precious” People

“Precious People” – Dealing with Hypersensitivity & Defensiveness If you’re a people manager it’s likely that you have been, or will at some point, be faced with the challenge of dealing with “precious people”. The draining influence of an overly sensitive or defensive person on both time and energy can be immense. Addressing the impacts of these people matters not only to their own success and your sanity, but also to the engagement and performance of the rest of your team. As tempting as it may at times be, to simply ignore people who constantly complain or over react, the only way to overcome the issue is to tackle it head on. Shifting the headspace, attitudes and actions of people who are hypersensitive and defensive is a critical priority for any leader and one that can only be achieved through hands on coaching. Influencing Change  Begin by expecting people to demonstrate emotional intelligence. Make it matter that people are self-aware and have the ability to regulate their emotions and conduct. Show respect and regard for how people feel, but expect also that they take responsibility for how they choose to think, feel and behave; including when times are tough or not to their liking. Sensitive people need to feel heard and understood. Having empathy and listening is critical to earning their trust and in turn being in a position to influence their development. To influence anyone, you need to appreciate how he or she thinks and feels. Understanding people will better enable you to challenge the beliefs and assumptions fuelling their concerns. Be empathetic while at the same time challenging people to choose more productive thoughts and emotions. When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That’s when you can get …Read More