What motivates you? What drives you? What inspires you to be more than you usually are?
The truth is, several things motivate me, but from a business perspective, and for the purpose of this article, I will focus on just two:
#1: I am motivated by seeing people treated well. I mean exceptionally well. It particularly excites me when the recipient of the kindness and the giver of the kindness don’t know each other. I love that!
#2: I am also motivated by seeing people who work with pride, passion, and professionalism. You know the ones. The ones who work with a purpose. You can feel that they didn’t wake up to be mediocre, and they sure won’t sit on their laurels either. These are the ones who always look for ways to do more than is expected of them.
The Guest Enquiry
When working in our holiday parks, I often stand in and work beside the staff to ensure the message they are delivering to our customers is as it should be. On a recent trip to one of our parks, a potential guest came into reception to enquire about room availability – she asked about a couple of room options to which I replied “How about I meet you out the front of reception and take you around to the 3 different room types which I think will be most appropriate so you can choose which one would best suit your needs”. The guest smiled and responded with “I’d love that”. That may not sound like much, but when I was speaking with the potential guest and showing her the rooms, she said “that is the first time anyone has ever offered to show me the rooms before I book”. She was impressed.
From where I sit, if you are going to work in a customer service based industry – this shouldn’t be going over and above, this should be normal practice. I love being able to step back in and serve and welcome the customers to any area of our holiday parks and it is my mission to be as happy and helpful as possible. I want to ensure all our guests have the times of their lives, with smiles from ear to ear from happiness when they stay with us. I’m trying to give them an experience so they remember us for the very best reasons.
Here is the key. As awesome as motivation is, no one can truly give it to you. You have to find it for yourself. Find it. Hold it. Cherish it.
A motivated version of you is unstoppable. The problem is that a lot of people don’t know that they were made to be unstoppable. You were built to leave a mark. Evidence. A legacy that you were here.
When it comes to your role at work, please know that you are either adding to, or taking away from the work environment. Make no mistake, SOMETHING is different because YOU are at work. It is up to you to determine if that “something” is positive or negative. It’s never neutral. When you are passive, it’s a negative impact. When you take initiative, it’s a positive impact. When you consistently agree with everything everyone says, it’s a negative impact. When you search for ways to add value to discussions, it’s a positive impact.
Keys to Remember
So, make suggestions and search for opportunities for improvement. Be someone who is known for multiplying the value of wherever you are. One of the best ways to add value is by motivating others.
Interestingly, that is also one of the best ways to motivate yourself.
Yes, by motivating others, you motivate yourself. By helping others, you help yourself. By loving others, you love yourself. All are needed, and you capable of doing them all.
As you go through your day, the key question is not, “are you motivated?” The real question is…who will you motivate today?