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Judge Yourself before Judging Others
“Judge nothing, you will be happy. Forgive everything, you will be happier. Love everything, you will be happiest.” ~Sri Chinmoy Oh yeah, this has been a big...
Good Communication Begins With Listening
The biggest conversation problem is we don’t listen to understand - we seem to listen to respond. Whether you’re interviewing for a new job, meeting with a ...
Employees – Please Stop and Ponder This
How can you succeed in the hospitality industry, especially if you wish to remain with the same company, at least in the short term? Try these simple guidelines for...
Motivation: What Drives You?
What motivates you? What drives you? What inspires you to be more than you usually are? The truth is, several things motivate me, but from a business perspective, ...
Tips for Increasing Guest Satisfaction Survey Conversion Rates
Feedback from your guests is invaluable; however, guests can also be inundated with requests to complete online surveys and unless there is something to make your ...
Why Social Media is Necessary for Your Holiday Park
Everyone else is doing it And we don't mean in the 'if everyone jumped off a cliff' sense. We mean that when somebody searches for a holiday park in your area, ...
How to Best Respond to Negative Guest Reviews
In the age of Internet travel sites, guest reviews have become more important than ever. The sheer number of people looking for reviews of your holiday park before...
8 Holiday Park Marketing Strategies You Need to be Using
The importance of technology continues to grow amongst all industries, from finance to hospitality. It’s therefore no surprise that holiday parks should be ...
7 Ways to Improve Your Ranking on TripAdvisor
  TripAdvisor continues to be a growing community in the travel space, and the annual TripBarometer survey found that online reputation management is the top...
Google Performance Ranking
The Best Way to Check your Park Performance in Google Google change how they rank websites many, many times every year. Google sets it own parameters for these ...
People Management – Dealing with “Precious” People
"Precious People" - Dealing with Hypersensitivity & Defensiveness If you’re a people manager it’s likely that you have been, or will at some point, be faced...
Conducting an Interview – our tips and tricks for being successful
Resumes (CVs) and Cover Letters are important. However it’s from the interview where most businesses will make a decision on who to hire. An applicant has the ...
Menu Psychology and Restaurant Marketing
A menu’s not just a piece of paper with your daily specials that’s thrust in front of a diner’s eyes. In fact, it’s quite possibly your restaurant’s most ...
FreeSpirit takes ownership after Darwin resort acquisition
On Monday, FreeSpirit Resorts Pty Ltd purchased the freehold of Darwin FreeSpirit Resort, no longer just managing the operations, but now having full ownership and ...
Smile to Make You and Your Guests Feel GOOD
Want to stand out in a crowd, be healthier, and make your guests feel welcome? … then SMILE! Smiling: • Makes Us Attractive We are attracted to people who ...