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How to Reverse Your Caravan

FreeSpirit Resort and Holiday Park Management

(and avoid divorce before your holiday starts)
It’s that time of year again when many families are packing up their caravan and embarking on their annual family holiday to their favourite caravan park.  So we thought timely to share some tips on the best practices when reversing ⋅⋅⋅

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Digital Strategy Tips for your Caravan Park

FreeSpirit Resort and Holiday Park Management

Gone are the days of running an ad in the local paper. If you aren’t online, your caravan park is seriously missing out!

And by online we don’t just mean having a website. As the digital world continues to make an impact on how we communicate, caravan park operators need to change their ways and ⋅⋅⋅

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Do You Talk To Your Customers?

FreeSpirit Resort and Holiday Park Management

Do you want your business to grow and prosper?
If YES, start talking to your guests!
Conversation is vitally important when it comes to building relationships with potential guests.

It does not take much to realise that the ways in which we communicate have changed over the last ⋅⋅⋅

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Online Reputation Management – Facebook Reviews

FreeSpirit Resort and Holiday Park Management

Facebook Reviews: Why They Are Important and How to Respond
Do your guests review your property on Facebook?
I know ours do! And if you have a Facebook Business Page – you will most likely find that reviews are activated on your page.

Facebook’s Star Ratings encourage users to share their positive ⋅⋅⋅

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Caravan Park Operations

Are Team Leaders, Department Heads & Managers necessary in a Caravan Park?
Team leaders or supervisors are essential to ensure that a workplace operates efficiently and safely.  Read More

Infectious Diseases: Be prepared

FreeSpirit Resort and Holiday Park Management

At this point in Australia, it appears that we have little to concern ourselves re an Ebola outbreak. However, for some it is worrying because the ease of travelling internationally makes the world a very small place along with the media constantly reporting doom and gloom re the Ebola outbreak.

Should ⋅⋅⋅

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10 Steps To “UP” Your Customer Service

FreeSpirit Resort and Holiday Park Management

Everybody is a customer service critic!
As caravan park owners and managers, it’s important to take time and reflect on your own level of service, whether that be in person, via phone, over email/social media, or even through your website live chat feature. Is what you are delivering “top notch”? ⋅⋅⋅

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Housekeeping and Safety at Work

caravan park management

Housekeeping in a caravan/holiday park is a very physically demanding job.

The role includes many and varied tasks such as making beds, cleaning/polishing, dusting, washing floors, vacuuming – just to name a few – and these repetitive tasks can be subject to risk of injury if safe ⋅⋅⋅

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Service Excellence – The Secrets to Success

service excellence

Most caravan parks profess to provide excellent service and yet surprisingly few manage to consistently deliver, so this begs the question – what is the secret to success in the caravan park industry?
It’s quite simple really – great service requires the attention and devotion of the entire team – ⋅⋅⋅

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